Privacy Policy

Website Solutions Australia (ABN 99 825 356 309) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in connection with our website (websitesolutions.net.au) and the services we provide. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and business name, submitted through our quote form, contact form, phone calls, or WhatsApp.
• Project information — details you provide about your business, website, and project goals when requesting a quote or engaging our services.
• Technical information — IP address, browser type, device information, and pages visited, collected automatically via cookies and analytics tools when you browse our site.
• Communications — records of emails, messages, and call notes exchanged with us during a project.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes for our services;
• Deliver, manage, and support website design, redesign, and maintenance projects;
• Send invoices and process payments;
• Communicate updates about your project or our services;
• Improve our website and services, including through analytics; and
• Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Disclosure of Information

We may disclose personal information to trusted third-party service providers who assist us in operating our business — such as hosting providers, payment processors, and email or analytics platforms — solely for the purposes described in this policy. These providers are only permitted to use your information to perform services on our behalf. We may also disclose information where required by law.

4. Cookies and Analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve user experience. You can disable cookies through your browser settings, though some parts of the site may not function as intended as a result.

5. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing project or maintenance relationships, and to meet our legal, accounting, or reporting obligations. Where information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Access and Correction

You may request access to the personal information we hold about you, and request that we correct any inaccurate or out-of-date information. To make a request, contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act.

8. Overseas Disclosure

Some of the third-party service providers we use (such as cloud hosting or email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in a manner consistent with the Australian Privacy Principles.

9. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below so we can attempt to resolve it directly. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.