Terms of Service

These Terms of Service ("Terms") govern your use of the Website Solutions Australia website (websitesolutions.net.au) and any website design, redesign, AEO/GEO optimisation, or maintenance services ("Services") provided by Website Solutions Australia (ABN 99 825 356 309) ("we", "us", "our"). By engaging our Services or using our website, you ("Client", "you") agree to be bound by these Terms.

1. Our Services

We provide website design, redesign, SEO-safe migration, AI search optimisation (AEO/GEO), and website maintenance services to businesses in Australia. The specific scope, deliverables, timeline, and fees for a project will be set out in a separate quote, proposal, or invoice agreed with you before work begins. In the event of any conflict between these Terms and an agreed quote or proposal, the agreed quote or proposal takes precedence for that project.

2. Quotes and Payment

• Quotes are valid for 30 days from the date issued unless otherwise stated.
• Projects typically require a deposit before work begins, with the balance due on completion or per a payment schedule agreed in writing.
• Ongoing maintenance or hosting services are billed periodically (e.g. monthly) as agreed at the time of engagement.
• Late payments may incur a reasonable administration fee and may result in work being paused until payment is received.
• All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.

3. Client Responsibilities

You agree to provide timely feedback, content, access credentials, and any information reasonably required for us to complete the Services. Delays in providing these items may extend project timelines accordingly. You are responsible for ensuring that any content, images, or materials you supply do not infringe the intellectual property or other rights of any third party.

4. Intellectual Property

Upon receipt of full and final payment for a project, ownership of the final website design and code created specifically for you transfers to you, except for any third-party assets, plugins, licensed stock imagery, fonts, or frameworks, which remain subject to their own licence terms. We retain the right to display completed work in our portfolio and marketing materials unless you request otherwise in writing.

5. SEO and Rankings

Where a project includes SEO-safe migration or AEO/GEO optimisation, we take reasonable, industry-standard steps to preserve existing search engine rankings and improve visibility, including 1:1 URL redirect mapping, metadata preservation, and structured data implementation. However, search engine and AI answer engine algorithms, policies, and ranking factors are controlled by third parties and change over time. We cannot guarantee specific rankings, traffic levels, or AI citation outcomes, and no such guarantee should be inferred from our marketing materials.

6. Revisions and Project Scope

Each project includes a reasonable number of revision rounds as specified in your quote or proposal. Work requested beyond the agreed scope, or significant changes to project requirements after work has commenced, may incur additional fees, which we will discuss with you before proceeding.

7. Cancellation

Either party may cancel a project in progress by providing written notice. In the event of cancellation, you will be liable for payment for all work completed up to the date of cancellation, calculated on a pro-rata basis or per any milestone payment schedule already agreed. Deposits already paid are non-refundable unless we are unable to commence the agreed Services.

8. Warranties and Liability

We will perform the Services with reasonable care and skill. To the maximum extent permitted by law, our liability for any loss or damage arising from the Services is limited to the amount paid by you for the specific Services giving rise to the claim. Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

9. Third-Party Services

Our Services may involve third-party platforms such as hosting providers, content management systems, or plugins. We are not responsible for outages, security incidents, price changes, or policy changes made by third-party providers that are outside our reasonable control.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party during the course of a project, and to use such information solely for the purpose of performing or receiving the Services.

11. Privacy

Our collection and handling of personal information is described in our Privacy Policy, which forms part of these Terms.

12. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "last updated" date. For active projects, the Terms in effect at the time your quote was agreed will continue to apply unless otherwise agreed in writing.

13. Governing Law

These Terms are governed by the laws of Australia. Any disputes arising from these Terms or our Services will be subject to the non-exclusive jurisdiction of the courts of Australia.